Moissanite Glam FAQ's
Stone and Metal
✧ What is Moissanite?
Moissanite is a remarkable gemstone, renowned for its unmatched brilliance, fire, and luster, often surpassing other gemstones, including diamonds. Unlike cubic zirconia, which is an inexpensive, glass-like material, moissanite is a durable, lab-created gemstone with qualities that make it closely resemble diamonds. Moissanite's refractive index is higher than that of diamonds, contributing to its extraordinary sparkle, and it is highly resistant to scratching and wear, which ensures it maintains its brilliance over time. Its toughness and beauty make moissanite a lasting alternative, often referred to as a "forever stone."
✧ Are Moissanite available in all shape & size?
Yes, Moissanite are available in all shapes Like Round, Princess, Pear, Oval, Radiant, Trillion, Marquise, Emerald and Cushion. They are also available in all sizer from 0.05ct to 15.0ct.
✧ Your Moissanite Diamonds are Certified?
Yes, all our Moissanite Diamonds are certified and tested by International Laboratory. We give a physical authenticity certificate card of your diamond jewelry on request. You must pay a $50USD certification charge. You can also check the authenticity of diamonds from any International Laboratory in your country.
✧ Your Jewelry set in Solid Gold?
Yes, all our Jewelry is make in Solid 10KT, 14KT or 18KT Gold. The color of the gold can be chosen from White, Yellow or Rose.
✧ Does your Jewelry comes with Metal Authenticity Stamp?
Yes, all jewelry comes with metal authenticity stamps. We will share the finished product video before sharing it with you
✧ What Metal Do you use?
We use gold metal, specifically gold with an authenticity stamp. The authenticity stamp ensures the quality and genuineness of the gold used in our products.
Processing & Shipping
✧ How long will my order take?
Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2 to 3 weeks plus shipping time. Custom, Customized and Engraved pieces will require additional time.
✧ Do you ship Internationally?
Yes, we ship our jewelry all over the world.
✧ How do I track my order?
Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us at support@moissaniteglam.com.
✧ Can I change my shipping address before item ship?
Yes, you can change the address before item ship from our manufacturing facility by sending a direct message, once the item is shipped out you can't change. We will not be responsible for any loss of parcel that occurs due to a wrong address.
✧ Is there any hidden charges into shipping?
No, There is no hidden charges. All jewelry pieces are free of shipping cost.
Return, Resizes & Repairs
✧ What is Moissanite Glam's Return & Refund Policy?
We will accept return and exchange on most pieces. Items must be returned in unworn condition within 30 days of receipt. All returns will incur a 20% restocking fee. Read our Return & Refund Policy here.
✧ The ring I ordered doesn’t fit. Can you resize it?
Yes, absolutely. As long as it’s a Moissanite Glam's piece (that is not an eternity band version of one of our designs) we will resize it for free.
If you chose the “Eternity Band” style option for your ring, resizing incurs a $100 fee (as opposed to our standard complimentary service). You will be required to email us to confirm your ring size before we can begin production on your piece.
You can find more information about returns, resizing, and repairs here.
Email us at support@moissaniteglam.com if you have any additional questions.
✧ What if i want to cancel my order before shipping?
If we receive your cancellation request within 24hours- we will refund you the full amount-else 20% restocking fee will be deducted
✧ I accidentally damaged my jewelry! What do I do?
Don’t worry. We’ll take care of you! We’re happy to repair any piece you purchased from our collection, and we stand by our work.
We’re proud to provide our limited lifetime warranty for all of our pieces. So rest easy—Whenever your piece needs servicing, know that we’ll handle it with genuine care for as long as you own it. For more details, please visit our Repairs page.
(By the way... You can even send your jewelry in to us for a FREE thorough cleaning and inspection, so you can always showoff that shimmer and sparkle you love!)
Design & Ordering
✧ Do you offer custom design?
Yes, we do. You have to share your dream jewelry images with us and we will create it for you.
✧ How custom order work?
We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...
- Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
- We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
- Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
- When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
→ Hurry! Now you will have it in your hand in a short time.
✧ Why is buying diamonds from us the best choice?
We obtain diamonds from the best sources available. Using state of the art cutting instruments utilized by experts, we meticulously cut and polish our diamonds to meet the demand of discerning customers just like you. For an extra layer of confidence, your loose diamond or diamond jewelry purchased from Moissanite Glam is accompanied by a diamond certificate, you can get it at only $50.
✧ Do you offer engraving?
Yes, we offer Free engraving service on our all precious fine jewelry.
After engrave we request to double-check on engraving and ask for the images of engraving before we ship it out to you
✧ Can I Buy a Setting Without Buying a Diamond?
Yes We do sell only setting.
✧ Is it possible for me to pay using two different Credit Cards?
No, You can't pay using multiple credit cards. But Please contact us if you would like to pay with Multiple credit cards. We will split the bill in multiple invoices and then you can pay using multiple credit cards.
✧ Rush Order service available?
Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. We do not charge any extra money for rush orders, but please contact us our executives to get exact manufacturing timing at support@moissanitglam.com.
